Fine Jersey Knit Apparel | Made in the USA

Copy of Shipping & Returns

|  Tornado Kiss® jersey knit tunic tops & tees | Southern California, USA |  
General | Wholesale Inquiry:  hello@tornadokiss.com
Business hours Monday - Friday 10am - 5pm PST (Pacific Standard Time)  
| C urrent production time is 45 business days | Garments  are shipped after final confirmation and payment of balance due of purchase order | Credit Cards are not charged until the order confirmed | Orders placed with an unverifiable name or email/ shipping address, will be cancelled and credit card not charged and/ or refunded | Signature confirmation is required for all orders over $500 | Please be sure to arrange with the delivery service additional opportunity to receive your package if necessary for signature confirmation | E xpect additional shipping transit time to receive your order during holidays and postal weather conditions | 
Upgraded shipping options are available for additional charge.
After the order is placed an email confirmation of purchase is sent. A second email is sent when the order has shipped along with a tracking number. Adult signature confirmation is required for all orders, no exceptions. Unless otherwise arranged in writing from the studio, orders returned back to the studio due to recipient/ customer inability to sign, a refund will be provided, less shipping costs.
Orders are processed and completed online through our secure payment site. *Please note, it may take up to 48 hours / 2 business day(s) to receive a return reply. Inquiries are typically returned toward the end of the following business day. 
Shipping cost below is approximate and limited to the continental United States & Canada. Orders over $50 require pre-paid insurance to cover the costs. Expect an increase in cost for shipping according to the the quantity of the order. For international orders, request a quote via hello@tornadokiss.com. All orders at the time of shipping are provided a tracking number. 

 

Service   Rate per order Time frame *
UPS Select / USPS Priority (1-4 samples) $9.95+ 7 - 21 days
Rush (1-4 samples) $19.95+ 3 - 14 days
Overnight Next Day  $49.95+ 3 - 5  days
Extended Air Service 
(Alaska/Hawaii/Puerto Rico)
$79.95+ 2 - 3 days

For approved International orders, buyers are responsible for any customs and import taxes that may apply. Please be informed of your particular country's custom and tax regulations. 

Customer Service Inquiries: hello@tornadokiss.com

REFUNDS

Any and all custom orders are not eligible for refunds. If in the event that you receive a defective product, you are provided 7 days after receiving your package to notify us of the defect for it to be eligible for return or exchange. If you do not notify us of the product defect within this 7 day period it will be up to our discretion as to whether or not the item will be accepted for return or exchange. 

Please note that return shipping (pre-prepared shipping labels) are not free and the exact customary amount charged to us will be deducted from your refund. 

Items purchased from tornadokiss.com are eligible for a refund if returned within 30 days of purchase. Please note shipping costs, including upgraded or international shipping costs are not refundable. Refunds are processed within 2 business days upon receiving the garment(s) back. Allow up to 10 or more days for your credit card or bank to process the refund.  Items eligible for refund must be received back in new original condition, without signs of wear and with all packaging and tags attached, otherwise item(s) will be shipped back to the customer less shipping costs.

HOW TO SEND YOUR RETURN OR EXCHANGE

Request for exchange or refund must include a pre-authorization through an email request at hello@tornadokiss.com. Please indicate the reason for the return. This will help for an easy exchange or a no hassle refund. A return shipping label will be provide with a tracking number. Please note, customer is charged for the actual cost of the return shipping. Cost associated with return shipping is deducted from any refund due. 

AUTHORIZED RETURN Guidelines:

1)  Request a return via email whether you are exchanging or returning the garments for a refund to hello@tornadokiss.com. A return addressed label will generated and be provided to your email address for accepted returns.

3) Pack your item(s) and invoice with the original box and packaging with the return address label below.

4)Print your return label and mail back the original item within 7 business days.                   

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PRIVACY POLICY
   
The information provided will only be used for shipping, billing address, contact information, communication regarding orders, or for legal reasons (paying taxes). Refer to the "terms & conditions" link for additional information regarding privacy.
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Size Guide
Tornado Kiss Designer Jersey Knit S, M, L Size Guide